IT Business Partner, Timber Supply
(IT, Computers & GIS)
Full Time
Campbell River, British Columbia, Canada
The Company
Western Forest Products Inc. is an integrated Canadian forest products company that is committed to the safety of our employees, the culture of performance and the discipline to achieve results. We are currently seeking an IT Business Partner, Timber Supply to join our Information & Technology (IT) Department. This position is located in the Campbell River area.
The Position
Reporting to the Manager, IT Business Solutions, the IT Business Partner for Timberlands is responsible for fostering and improving engagement and communications between the operations and the IT Department, with the ultimate intent to improving operational efficiencies to maximize margin. The role is primarily business-facing, primarily serving the IT needs of the area’s forestry operations throughout central and northern Vancouver Island. Travel to the various forestry operations and dry land sorts is a requirement for this position.
The IT Business Partner role provides a range of customer support services including but not limited to:
- Acting as Primary Point-of-Contact for End Users
- Supporting User Applications
- Escalating Software Issues
- Scripting Ad Hoc Queries
- Reporting
- Managing Complex Transactional Applications
- Analyzing and Gathering Requirements
- Documenting Systems Flow and Data Usage
- Managing Software Updates/Patches
Education
The candidate will possess a college diploma or university degree and/or 5 years equivalent work experience, with a strong aptitude for finding IT solutions to meet business needs. The individual will have supported Enterprise Applications in a manufacturing, or other business critical process environment. They will have managed solution upgrades and enhancements and are familiar with dealing with 3rd party application vendors. Familiarity with a software development lifecycle (SDLC) methodology would be considered an asset.
Preferences will be given to those candidates with Forestry experience.
Skills, Knowledge and Abilities
The ideal candidate is a confident and a versatile team player, who is comfortable with the ever-changing demands of a dynamic workplace.
They will have a “can do” attitude, with proven multi-tasking and organizational skills. They enjoy a challenging assignment and generally reach their desired objectives. Finally, they will have the ability to work in a team-oriented, collaborative environment, are considered to be effective communicators, with good interpersonal skills, and who enjoy providing superior service to their customers. They must be willing to travel throughout central and northern Vancouver Island as necessary, in order to service those customers.
The Rewards
Western’s key strength is its dynamic people. With more than 2,000 talented and motivated employees, the company has industry leading knowledge of the fibre base, skills in product manufacturing and dedication to customer service as well as a commitment to safety, community and environmental values.
Western’s valued employees are dedicated to their profession, co-workers, communities, company and customers. Their inspiring and unique skill sets and commitment to achieving excellence are reflected in Western’s products, processes and culture of continuous improvement and Innovation.
The Company Western Forest Products Inc. is margin focused timberlands manager and wood producer committed to building a profitable and globally competitive forest products business. At Western, we are committed to the safety of our employees, the culture of performance and the discipline to achieve results. On the Coast of British Columbia, we source high quality fibre from six distinct coastal BC tree species, each having its own unique properties, providing for the demands of our global customer base. Our access to quality fibre means our wide range of products is consistently available to discerning buyers world-wide. We have the largest investment in Coastal manufacturing with 10 flexible milling facilities and a reputation for high quality products, to exacting customer specifications. This positions us as a preferred supplier to customers from over 25 countries. Those customers are supported by service agents in more than 15 locations around the world to source exactly what they need to be delivered on time.
Compensation
Western Forest Products offers a competitive salary for this challenging position.