Application Support Analyst (IT, Computers & GIS)

  Paul Alexander Talent Management Consultants

  Vancouver, British Columbia, Canada

Location: Vancouver, BC
Start Date: ASAP
Duration: Full time permanent

Our Client:

Our client is an integrated Canadian company sustainably managing forests and manufacturing high quality wood products on the Coast of British Columbia. They source high quality fibre from five distinct coastal BC tree species, each having its own unique properties, providing for the demands of their global customer base.  Their access to quality fibre, means their wide range of products are consistently available to discerning buyers world-wide.

General Accountability for the Application Support Analyst:

We are currently seeking an experienced Application Support Analyst to join our clients Management Information Services Team and Business Services Group. Reporting to the Manager, IT Business Solutions the Application Support Analyst is responsible for working under the guidance of the IT Business Partners (Manufacturing, Sales & Marketing) in providing business application support for critical core systems.  The role will interface with IT Business Partners, MIS functional teams, vendors, user groups, and project teams.  This role is based in our Vancouver office, however some travel will be required.

Education, Experience and Knowledge required for the Application Support Analyst:

• University degree or diploma in computer science or related field with a minimum of 3 years of progressive IT experience supporting enterprise applications 
• Experience supporting lumber production, inventory, and sales systems such as LISA or LumberTrack.
• Working knowledge of SQL Queries would be an optional nice-to-have skill
• Strong analytical skills and change management skills
• Strong interpersonal communication skills.
• Excellent customer service skills.
• Ability to work in a team setting with both internal members and vendors.

Specific Accountabilities for the Application Support Analyst:

• Provide application configuration, support and monitoring for the business division
• Provide timely resolution of functional and technical issues and report incidents
• Facilitate resolutions of operational issues with supported, active services by engaging business users, vendors, and IT service providers (as needed)
• Handle queries, report writing, and one-off data research requests from users.
• Perform application deployment and updates as needed.
• Perform testing of new releases (quality assurance).
• Help configure setup as requested by users and monitor platforms.
• Respond to end users within timeframe dictated by the severity of the problem, document and track (case histories, issues, and action steps)
• Research technical processes using sources such as error logs and product technical documentation and identify solutions to resolve problems or improve efficiency.
• Communicate with users regarding application outages
• Perform other related duties as assigned.
• On-call availability might be required.
• Some travel required to support remote sites as necessary.

NOTE: Candidates MUST be able to legally work in Canada prior to submitting an application.

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